Exhange and Shipping Policy

Your satisfaction is our priority.

We address every concern to the best of our ability.

EXCHANGE CONDITIONS:

  • Product must be returned in its original packaging
  • Products must be returned within 20 days of the original purchase for exchange.
  • Product should not be used or damaged
  • Product must have the receipt or proof of purchase
  • Drop us your information and reason for exchange, our customer service representative will get back to guide you through further process.
  • Customers can exchange the product with a new one by contacting us.
  • Contact info info@alhudamodest.com
  • Customized products will not be exchanged
  • Return courier charges will not bear by the company

Shipping Information

At AlHuda Modest, we're committed to providing you with exceptional shipping services for our modest fashion products delivered to customers all around the world.

  1. Shipping Methods and Costs

To ensure a seamless shopping experience and swift deliveries, we've partnered with reliable courier company for our shipping services. Shipping rates are determined by factors such as shipment type, destination country, and will be automatically calculated during the checkout process.

We strive to dispatch all orders within 5 working days. Please note that the estimated delivery times serve as a reference and commence from the date of shipping. While we make every effort to expedite your order, any delays caused by destination customs clearance processes are beyond our control.

Important Delivery Information

To ensure the successful receipt of your order, please consider the following:

  • All orders must be signed for upon delivery.
  • Once items have been shipped, redirecting orders is not possible. Kindly ensure there's someone available to sign for the package at the designated shipping address.
  1. Free Shipping

Periodically, we offer free shipping promotions which we'll inform you about through email notifications. Please be aware that free shipping promotions will be applied during the checkout process.

If you find the need to return an item acquired during a free shipping promotion, please note that outbound shipping costs (since it was free) won't be covered. You'll be charged a return shipping fee as usual.

  1. Guest Checkout

For those who prefer a hassle-free shopping experience without a registration process, we offer Guest Checkout. You can seamlessly make purchases by providing accurate communication and billing details.

  1. First Time Orders

Your security is paramount. If you're placing an order with us for the first time, we strongly advise registering your account with precise details to avoid any delays in order processing. Accurate contact information is crucial for effective communication, if necessary.

  1. Insurance

Rest assured, every purchase you make with us is insured during transit until it reaches your doorstep. A signature is required upon delivery, at which point the responsibility for your purchased goods is transferred to you. If the recipient of the package differs from the purchaser (for example, for gift orders), the signee confirms receipt and assumes responsibility for the package.

  1. Tracking Your Shipment

AlHuda Modest will promptly provide you with the tracking number via email as soon as your order is dispatched. This way, you can easily keep tabs on the progress of your shipment.

  1. Taxes and Duties

Transparent pricing and delivery costs are clearly displayed while you browse our website.

Taxes and duties are applied according to the customs regulations of the destination country. These additional charges will be determined and collected in accordance with the local customs policies.